Reviews

Rachel does an excellent job of breaking down the biggest problem behind CS…humans! Both customers and CS teams are more complicated and complex than any algorithm can address. Get science backed insights, perspectives and advice to take your program to the next level.

Rachel Provan's "Psychology of Customer Success" podcast provides valuable insights into the dynamic world of customer success, exploring the crucial distinctions between a Customer Success Manager (CSM) mindset and a CS Leadership mindset. The advice on letting go of perfectionism by lowering the stakes is practical and relatable, offering a refreshing perspective on achieving success. Provan's discussion of three questions to untwist one's thinking is thought-provoking, providing listeners with actionable strategies for personal and professional growth. Moreover, the podcast addresses the common challenge of imposter syndrome, offering practical tips on building confidence. Overall, it's a must-listen for anyone navigating the complexities of customer success roles.

Thank you for this podcast. You had me at the first Episode. The helper Personality is all me. I have come from a Customer Service Billing background, so I came to CS with the same mindset how can I fix….! I’m learning so much from your first Episode! great topic and insight on what can get in our way and how I can get around it!